I moved to Washington, DC and got another $35 promotional rate, which then crept upward to $50, then $67. I then threatened to cancel and got the rate dropped to $39, which then crept upward to $45 and then $72 per month in 2012. Over the next 18 months, they steadily raised prices to $45 and then $60 per month. When I signed up for service in Philadelphia in 2009, I got a great initial rate of $33 per month. Until 2015, I only had DSL available from Verizon, so Comcast cable was my only realistic option. I found that Comcast made me play games to get a discount, whereas Verizon gave me a big discount just because I asked for one. Over the last decade I've lived in areas served by Comcast and Verizon.
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But asking nicely for a discount doesn't cost anything except your time, and threatening to cancel your service may help you get a better deal even if you're not seriously planning to switch.Īnd for those who read all the way to the end, one Ars staffer even has past experience in customer service, leading to some tips on how to get on a customer rep's good side.
Of course, you'll have better luck if you're lucky enough to live somewhere where there's at least two high-speed broadband providers. Further Reading Comcast, Charter dominate US telcos “abandoned rural America,” report saysĪround Ars, we have some strategies to share from past negotiations with ISPs (admittedly resulting in varying levels of success).
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